You can send free hampers or samples of products that you want to upsell with every new order on your website with a personalized note wishing the customer for Diwali. You can notify the customer on whatsapp along with their Order confirmation, that a surprise is on its way ! These freebies can be new products that you are launching to market or products that haven’t got enough orders and you would like your customers to try out. This small gesture makes a lasting impression about your brand in the customer’s mind and catches their sentiment. Compared with the average of 45%, customers with an emotional relationship with a brand will recommend the company at a rate of 71%, resulting in a 306% higher lifetime value. According to research, 94% of customers feel better about a company if they receive a surprise gift. Customers who are happy are less likely to churn.
As a business owner, your customers are your top priority. You want to build good relationships with them and provide quick answers to their questions. But, it's impossible to be on the clock 24/7. So, what do you do? We recommend sending automated messages through WhatsApp Business. Automatic replies help you meet customer needs and boost sales — even while Tunisia Email List you're away from work. Let's dive deeper into the benefits and talk about how to get started. WhatsApp Business Interaction WhatsApp Business Interaction What is a WhatsApp Automated Message? An automated message is a streamlined form of customer communication. With WhatsApp Business, you can set up messages that deliver automatically — even when your team is unavailable. That way, when customers ask questions or reach out for support, you can reply without typing out a message in the moment. How is this possible? The Power of WhatsApp Chatbots You can automate messages using the WhatsApp Business app and WhatsApp API.
Both of these programs rely on AI for message automation. Chatbots respond to users and deliver information based on keywords or instructions in the message. With WhatsApp API, you can program bots to: Provide help Answer FAQs Raise tickets (if the user's question is unanswered) The result: your customers get instant responses to their questions, and you have more free time in your schedule. When Should I Use WhatsApp Automated Messages? Use WhatsApp automated messages to: Send order confirmations/updates Ask customers to review your product/brand Reach out to new users Let customers know you're out of the office WhatsApp Automation WhatsApp Automation Why use WhatsApp specifically? WhatsApp Message Automation Boosts Marketing Efforts Here's the thing — everyone is on WhatsApp. And that everyone needs the same attention and care all the time. WhatsApp is the most widely used messaging app, with over 2 billion active users globally.