You will firstly respect and if possible, the channel chosen by it. If the response requires additional exchanges, you can also offer your customer a new communication channel. In all cases, your answer must be clear and explicit. Once the complaint is processed, we invite you to measure customer satisfaction , in particular through sending a customer satisfaction study, more particularly a CSAT to measure immediate satisfaction with the processing of the request. Remember that any exchange
with your unhappy customers will be an opportunity to Turks and Caicos Islands Email List learn more about them , and to anticipate future complaints or underlying needs. Identifying these opportunities will allow you to offer additional sales upstream, which will be good for your business. Advice : it is in no way your client's problem if you are faulty or if one of your colleagues is or if your methods are from another era
. Repair the damage and take it into account to improve your processes. be responsive and hurry to respond, at least to indicate support: according to Eptica , 77% of consumers do not want to wait more than 6 hours for a response to an email For example , providing a response in less than six minutes to a tweet would make it possible to multiply the expenses of the customer concerned by 8.5 for an airline,