This includes: View all RMA, service case, and sales order transactions and actions. Create links between cases returns service requests and other items for quick access to connected data. Gain complete access to product and component service histories: With a customer to your customers as one organization you may close the loop by viewing the entire customer service history for each product or component. Save product configuration by serial number so that you can quickly locate the original parts and production route when a customer offers the number.
Look up the history of all alterations made to a product, such as those that were sent back for rework. For serialized things view all connections among components. Automated management of returns and warranties: With automated administration Ecuador Phone Number and streamlined approvals, you can easily create assign and manage customer service warranties and process returns in a hurry for better, quicker customer service. Create Return Material Authorizations (RMAs) using information from sales order shippers invoices or service cases taking into account the products and past customer care experiences.
Automatically handle replacements either before the items are delivered or after they have been returned and processed. Create user-defined warranty types to set up various warranty lengths and expiration dates n as well as to keep track of customer and installation locations warranty status information, and other information. Gain access to connected cases returns and service orders' related transactions and customer data.