to company policy), marketing (promotions and campaigns to engage customers), feedback and surveys (gathering customer opinions to activate a virtuous circle of btoc database continuous innovation and improvement), renewals and changes (to ensure the transition from one tariff plan to another), real-time alerts in critical situations (updates and safety instructions during emergencies).
A growing market: why communication technologies are indispensable
The growth of the Utility communications market is accelerating, and is expected to reach nearly $29 billion by 2030 , growing at a rate of 5.0% from 2022 to 2030. This exponential growth has been driven in recent years by the development of smart grid activities, which in turn has resulted in the ever-increasing use of m