Interacting with AI becomes more natural and fluid, and doesn’t require special training. In the past, finding what you were looking for required entering terms that seemed strange into a search engine. With conversational AI, you can simply phrase your request as if you were talking to a person. What does this mean for customers? Conversational AI can provide convenient 24/7 customer service from chatbots that can answer questions, provide product information, or guide users through a process, all using natural language.
Interactions become more seamless ew leads and personalized, increasing customer satisfaction. What does this mean for teams? Conversational AI allows your teams to speak naturally to the CRM and have it take action on their behalf. So, sales reps can simply ask for a status report on a new lead, marketing managers can request a new campaign, and customer service agents can reroute an order. All using the same words with AI that they would use to speak to a colleague.
( back to top ) Customer Relationship Management (CRM) with Generative data in one place to serve as a single source of truth for every department, helping companies manage relationships with existing and prospective customers. Generative AI can make CRM even more powerful , such as with pre-formulated personalized emails for sales teams, e-commerce product descriptions written by product name, contextual responses to customer service tickets, and more.