This way, you will have a clearer idea about the usefulness of the different functionalities, the interoperability with other tools and the overall ergonomics of the system.
Although your application and telecommunications resources can be hosted on the same server, this limits the number of simultaneous access paths.
Pay attention to the power of your local server. If the IVR integrates advanced interactive features (voice recognition, voice synthesis, etc.), it is advisable to dedicate a separate server to them .
Read also
Democratizing telephony as a principle for reforming business communication
SIP Trunk: the exceptional titan to challenge traditional telephony
Taking business communications to a safe harbor is possible thanks to SRTP
PBX: the telephone service to extend your communications
IP telephony: more scientific evidence that everything tends to evolve
In summary…
IVR ( Interactive Voice Response ) is an Interactive Voice Response system.
This system consists of:
A welcome menu,
a series of options or decision tree.
After identifying their needs, the user chooses the option that best suits them, by means of:
Markings, known as DTMF ( Dual Tone Modulation Frequency )
his own voice.
Companies or institutions that receive a large volume of calls per day see the implementation of this technology as a way to:
Optimize your operations,
save costs and time,
deliver a better customer experience.
Equipping your business with an Interactive Voice Response system comes from checking its benefits and comparing the different options offered by the market.
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Maria Fernanda Aguirre
Maria Fernanda Aguirre , Editorial Manager
A civil engineer (Universidad Santo Tomás, Bogotá, Colombia) with a master’s degree in modern languages from the Université Paul Valéry de Montpellier, France, María Fernanda works as a translator, writer and content creator. Today, she combines her analytical skills with her love of writing to create quality content on different topics and take it beyond borders. Yoga, wellness, human resources and countless topics from the business world, each subject is treated with precision, with the aim of adapting to a specific target audience. This linguistic chameleon is truly passionate about bullet lists (SEO is part of her DNA!).
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